Independent IT engineering company

Enterprise IT Engineering & Support

Infrastructure support, Windows Server troubleshooting and specialist engineering for businesses, organizations and institutions worldwide.

Our engineering pods

Six specialist pods. One accountable team.

Each pod is led by experienced engineers, supported by our trusted network of specialists, so every customer gets the right expertise for their environment.

UEX

User Experience

End user computing, profiles, sign in and desktop issues.

SHA

Storage and High Availability

Clusters, storage, backup and business continuity.

PERF

Performance Engineering

Slow servers, memory, CPU and application performance.

DND

Devices and Deployment

Imaging, Intune, updates and device rollout at scale.

NET

Networking

DNS, DHCP, connectivity, VPN and network troubleshooting.

DS

Directory Services

Active Directory, Group Policy, Kerberos and identity.

Beyond the pods

Specialist services

Complex projects and infrastructure engagements are individually assessed and quoted.

How you can work with us

Choose the right engagement.

Every organization is different. Pick the model that fits you and we will prepare a clear quotation.

On Demand Support

Expert help without a long term commitment.

  • Single incident resolution
  • Standard and advanced engineering by the hour
  • Technical assessments
  • Emergency support available
Request IT Support
Recommended

Monthly Support Plans

Ongoing engineering with a set number of hours every month.

  • Business Engineering Support
  • Professional Infrastructure Support
  • Enterprise Engineering Partnership
  • Remote assistance and troubleshooting
  • Health checks and monthly reports
Request a Quotation

Custom Enterprise Contracts

For large organizations, governments and international institutions.

  • Dedicated engineering capacity
  • Advanced technical escalation
  • Custom SLA agreements
  • Optional 24/7 critical incident coverage
Discuss an Enterprise Contract
Built around your budget

Flexible payment options

Pay per incidentPay per hourPay per projectPrepaid engineering hoursMonthly retainerAnnual support agreementDedicated engineerManaged IT servicesSLA based contractsEmergency and out of hours support

How it works

1

Tell us your need

Contact us by form, WhatsApp, email or phone.

2

Technical assessment

Our engineers review your environment and requirements.

3

Written proposal

You receive a clear quotation with scope, hours and service levels.

4

Engineering starts

We resolve, support and report on progress.

Clear and fair

Commercial terms

DoHelps & VidaHelps is an independent IT services company and a member of the Microsoft AI Cloud Partner Program. We are not part of Microsoft Corporation. Our services are delivered by our own engineering team and trusted partner engineers.

Need professional IT engineering support?

Whether you need one incident resolved, ongoing infrastructure support or a full engineering team, we are ready to discuss your requirements.

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